FAQs

 

 

    Returns & Exchanges

    We’re sorry you didn’t love your My Sunday Ski. Please visit the Returns and Exchanges page for our returns and exchanges policies. Our standard returns and exchanges policy also applies for orders placed within a promotion or on pre-order.  

    Shipping & Delivery

    Yes! Our squad is global. Please refer to the Shipping and Delivery page for detailed information.

    Shipping for all UK orders is complimentary. Shipping for international orders is complimentary when you spend over the threshold.

    Please refer to the Shipping and Delivery page for detailed information on timings per region.

    Pre-orders are orders for items that are not in stock currently, but that are expected to be reach our warehouse shortly. The estimated shipment date for the item will be displayed on the product page. If you submit a pre-order, the item will be reserved for you and shipped out to you as soon as the shipment reaches our warehouse. Please note that if your order contains a pre-order item, the whole order will be held until the pre-order item is available. 

    As of the 8th December 2023, we now ship all international orders delivery duty paid. All prices are therefore shown inclusive of all import duties and taxes, meaning you will not incur any further costs on your order after you checkout.

    Please note that all international orders placed before this may be subject to import taxes and duties. 

    My Sunday Ski is not held responsible, nor can refund/reimburse any taxes or duties charged by the customer's local government. Any fees of this nature are the sole responsibility of the purchaser.

    Please refer to the Shipping and Delivery page, or check your local government website for detailed information.

    Product Questions

    Our Élégance suits are the ultimate My Sunday Ski, designed with a removable fox fur trimmed hood to protect you from the elements. You can also create our signature suits with this style by simply removing the hood.

    Our Luxe suits are designed with a cosy removable fur collar, for added luxury. You can also create our signature suits with this style by simply removing the collar.

    Our Signature suits come without an additional hood or fur collar. As our most athletic and streamline design, the collar is the same material as the rest of the suits shell. 

    Our suits are water resistant and waterproof under medium pressure and are designed to withstand any normal mountain conditions. They are also fleece lined for extra warmth however can be worn with base layers underneath should you require.

    For our sizing recommendations, or dimensions of a specific product, please navigate to the size guide button displayed underneath the size options on the relevant product page. 

    You can also view our fit guide here.

    The concept of an affordable, tailored and stylish ski suit first came in to fruition during a trip to Méribel. Ellie, Cassie and their partners noticed a gap in the market during lunch on a bluebird day! They spent the following months back in London brainstorming to design flattering, functional and affordable designs with lots of distinguishable features such as our logo, diamond smocking, adjustable belt and glittery zip element. You’ll also notice the My Sunday Ski sun on all zips, inspired by the sun shining down onto the snow – so cute!

    Standard Questions

    We don't offer any discount codes (including for first time purchasers and NHS workers). Our pricing reflects the premium quality and craftsmanship of our skiwear. However, we occasionally run promotions—you can sign up for our mailing list in the page footer to be the first to hear about them!

    We are unable to offer price adjustments and cannot apply discounts to orders after they have been placed. We only put a limited amount of units in to our promotions, so purchasing as soon as possible is the only way to guarantee you can get your hands on your favourite Sunday items!

    Orders submitted on mysundayski.co.uk are processed and shipped within 1-2 working days. We will do our best to modify an existing order if you email us at support@mysundayski.co.uk before it is shipped, but we do not guarantee that your order will be cancelled or modified. Apologies for any inconvenience caused!

    Our online store, as well as Selfridges London and Bernard Orcel in the Alps, are currently the only places in the world you can purchase original My Sunday Ski items. Please note that our wholesale partners only stock a limited range.

    We would love to hear from you! Please feel free to email us at support@mysundayski.co.uk, message us on Instagram or use the Contact Form to reach out with any questions / feedback.