Returns & Exchanges
Returns & Exchanges -
We are happy to accept returns & exchanges of unworn, unwashed and unaltered merchandise in original condition, with original tags attached.
Please note, due to the nature of the product we are unable to accept returns or exchanges of our face and neck gaiters.
Returns must be shipped back to My Sunday Ski Ltd (address below) within 14 days of receiving the package. All parcels must also be sent via trackable delivery and must be clearly marked as ‘RETURN’ on the exterior of the package.*
Items returned will undergo a detailed examination once received**. Please allow 1-2 working days for us to process & examine this return once we have received it back. If an item does not meet the outlined criteria for return, the product will be returned to the customer’s original shipping address.
For returns, once the product(s) pass the examination, you will receive a refund for the price of the order, excluding the total of shipping costs, customs duties, and/or courier charges incurred. Please note, for international orders customs and duties are non refundable.You may be able to recover customs duties by contacting the local customs bureau directly. This option may not be applicable in all countries.
For exchanges, we will send out your replacement as soon as the examination of your return has taken place. Again, please allow 1-2 working days for this. For international exchanges, a secondary carriage charge will be required to in order to process the exchange.
To return or exchange an item (both UK and international) please email email@example.com or use the contact us form and we will issue you a unique returns code so we are able to identify your order. Please then complete the returns & exchanges form provided in your order (including your unique returns code) and send to the below address:
My Sunday Ski Ltd
Unit 1-2 Trafalgar Court
*All returns costs are to be covered by the customer. We reserve the rights to charge a restocking fee on international orders, equal to that of the postage costs incurred. If you refuse delivery for any reason, then you are responsible for the contents of that order and will not be eligible for a full refund.
**We reserve the right to refuse any merchandise that is returned without meeting the above requirements.