To initiate a return or exchange, please visit our RETURNS PORTAL HERE. 

Please note, you do not need to contact us first. You can start your return, generate your prepaid label, and get tracking details directly through the portal.

Key Information:

Before starting your return, please read the below carefully. 

All return requests must be made within 14 days after the date of delivery. You will then have a further 14 days to send the goods back to the relevant warehouse safely. 

We are happy to accept returns or exchanges if the item(s) are in original condition (unused, unworn, and unaltered) with tags attached and in all original packaging. 

Please note we are not able to accept returns of face and neck gaiters.

All items must be sent back to us using the labels provided within the portal. 

Return Shipping & Costs:

Due to the high costs associated, we are unfortunately unable to offer complimentary returns or exchanges. 

To make the process as straightforward and affordable as possible, we provide prepaid return labels via our returns portal at a subsidised rate, which allows you to return items without bearing the full cost. These costs will be deducted from your refund. 

Please note that returns from the UK, Europe, and the Rest of the World will go back to our UK warehouse. Returns from the USA and Canada will be returned to our US warehouse. 

To ensure we are being as fair and transparent as possible, we have outlined the costs below (which are also reflected on the returns portal):

UK: 

• Returns label: £8
• Exchanges: £8
  • You only pay the cost of returning your original item; outbound exchange shipping is free.

USA / Canada: 

• Returns label: £20
• Exchanges: £20
  • You only pay the cost of returning your original item; outbound exchange shipping is free.
    

Europe: 

• Returns label: £35
• Exchanges: £50
  • Includes £35 for the returns label + a £15 contribution for outbound exchange shipping.

Rest of World: 

• Returns label: £60
• Exchanges: £75
  • Includes £60 for the returns label + a £15 contribution for outbound exchange shipping.

Important Notes:

For returns from outside of the UK: if the weight of your return exceeds 3kg, an additional 50% will be charged to cover the extra postage costs.

Exchange shipping fees are heavily subsidised. We cover outbound exchange shipping fully for the UK / US / CA and only require a £15 contribution for all other regions (as outlined above).

If you need an exchange quickly, we recommend requesting a refund for your original order and placing a new order for the replacement item.

If you refuse delivery for any reason, and your order is returned to sender, you will remain responsible for the contents and may not be eligible for a full refund.

We are not able to accept responsibility for any damage caused during wear. If anything arrives damaged, please contact us immediately so that we can resolve this for you.

Refunds & Processing:

Once the returned items are received, they will undergo inspection.

For returns which meet the criteria, a refund will be processed within 7 business days from the date the package is received. 

If an item does not meet the outlined return criteria, a refund will not be granted, and we will contact you to discuss the next steps. 

Refunds can only be made to the original payment method. 

For exchanges, your replacement item will be sent out as soon as your return has been inspected and approved. 

Customer Service:

Please note, to initiate a return or exchange, you do not need to contact us first. You can start your return, generate your prepaid label, and get tracking details directly through our RETURNS PORTAL HERE.

If you have any questions related to returns or exchanges, please email support@mysundayski.co.uk and our team will get back to you within 2 working days. Please note during busier periods we may require an additional working day. 

We kindly ask you to wait for the timeframes noted above to pass before contacting customer service.