Returns & Exchanges
Returns & Exchanges -
Please note we do not provide returns labels or cover any costs associated with returned orders. We are also not able to accept returns of face and neck gaiters.
To initiate a return or exchange, please follow the steps outlined in our returns and exchanges portal below – please note you will need to enter a hashtag in front of your order number.
All return requests must be made within 10 working days after the date of delivery. You will then have a further 10 working days to ensure the goods arrive back to our UK warehouse safely.
We are happy to accept returns or exchanges if the item(s) are in original condition (unused, unworn, and unaltered) with tags attached and in all original packaging.
All items must be sent back to the returns address provided within the portal. All items must be sent back to us via a trackable delivery, with 'RETURN' clearly marked on the exterior of the package. Please also include the paperwork from the portal inside the package, so that we are able to identify your order.
We would highly recommend using an insured service however this is at the discretion of the customer. Once the items are received, they will undergo a detailed examination.
For returns which meet the criteria, a refund will be processed within 7 business days from the date of the returned package. Please note, if an item does not meet the outlined criteria for a return, a refund will note be granted and we will be in touch to arrange re-delivery at your cost.
We can only process a refund back to the original payment method and we do not refund the shipping costs incurred to us, nor other related fees such as customs / duties.
For international returns, we will deduct a re-stocking fee from your refund, equal to the cost of shipping your item to you as well as any associated import duty that was originally covered by My Sunday Ski.
For exchanges, we will send out your replacement as soon as the examination of your return has taken place. For international exchanges, a shipping charge of £15 will be required before we can process the exchange and send your new item to you, so we will reach out to you via email to arrange this.
- If you refuse delivery for any reason, which results in the goods being returned to sender, then you are responsible for the contents of that order and will not be eligible for a full refund
- Due to the nature of the product we are unable to accept returns or exchanges of our face and neck gaiters.
- We will not be able to issue refunds for items lost / stolen in transit to us. Where a return is lost / stolen in transit to us, you should claim compensation from the company that shipped the return
- We are not able to accept responsibility for any damage that happens during wear. If anything arrives damaged, please let us know immediately so that we can sort for you.
If you have any questions related to returns or exchanges, please email email@example.com and we will come back to you within 2 working days.